Is there a way to add CC email(s) onto a email sent via Marketing automation? I tried doing multiple, comma-separated emails in the reply-to section with no luck.
For context, I want to send out an automated email from myself, but also CC the client's sales rep so we can both stay in the loop in case there is a reply to the email.
Thanks for the help!
Solved! Go to Solution.
I am only saying this for the record: there is an option to to BCC every single email to another address (every individual recipient results in a BCC).
You do not want to do this unless you have a regulatory need. I'm only mentioning it for completeness.
Other than that, you either have to make sure the sales rep's address is also a member of their smart list/segmentation, or use Send Alert as @Todd mentions.
Thanks. I did open a case, but thought I would inquire with others who already went down this path. I'll just hold tight and wait for a response from Marketo Customer Support.
I believe the underlying Marketo infrastructure is being prepped for this feature, but as far as I know it hasn't been made generally available.
There are also some 3rd Party solutions available for reply-to management, where you can control how replies are managed for various campaigns.