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Activity Log Missing Webpage Visits

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Danielle_Davis1
Level 2

Activity Log Missing Webpage Visits

We made some changes to our forms recently in order to use a single form along with multiple "thank you" pages. I'm monitoring the activity of these forms to ensure everything's working correctly, but I'm finding that some new contacts don't have any webpage activity logged before/after their form fill, while others do. This is making it tough for me to ensure our form changes are working correctly.

 

Here's an example of a new person whose webpage activity was tracked. I see both the page the form lives on and the "thank you"/follow up page were both visited, so I know this form fill worked correctly.

Danielle_Davis1_1-1624475615629.png

 

Here's a different new person who filled out the same form on the same page, but no webpage activity is logged.

Danielle_Davis1_2-1624475982467.png

 

Has anyone else seen this before? Thanks in advance for any feedback.

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SanfordWhiteman
Level 10 - Community Moderator

Re: Activity Log Missing Webpage Visits

If someone has an existing associated Munchkin session, then clicks a tracked Marketo link and changes the email address on a form, you won't see the previous Munchkin activities under the new lead. The new lead will start fresh, the old lead will have their activities up to but not including the Filled Out Form.

 

That's one prominent cause of what you're seeing.

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2 REPLIES 2
SanfordWhiteman
Level 10 - Community Moderator

Re: Activity Log Missing Webpage Visits

If someone has an existing associated Munchkin session, then clicks a tracked Marketo link and changes the email address on a form, you won't see the previous Munchkin activities under the new lead. The new lead will start fresh, the old lead will have their activities up to but not including the Filled Out Form.

 

That's one prominent cause of what you're seeing.

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Danielle_Davis1
Level 2

Re: Activity Log Missing Webpage Visits

Thank you, Sanford! Good to know. That seems to be the case for two of the four contacts I'm looking at.