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Activity count discrepancies between Dashboard, Summary and API responses

willmaw123
Level 1
Level 1
‎07-27-2022 07:07 AM
‎07-27-2022 07:07 AM

Activity count discrepancies between Dashboard, Summary and API responses

I have a query about counts as displayed in Marketo VS what is returned in API queries.

I am retrieving all activities between dates through the API. When I look at the Dashboard for the a program (example here) I see a donut chart that gives "Sent" totals. 

willmaw123_0-1658928333991.png

The summary says a different total:

 

willmaw123_1-1658928761774.png

 

Which matches my API retrieval:

 

willmaw123_2-1658928789287.png

My question is, which is the correct count? Is the dashboard grouping results together, if so how/what? Could any one help?

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Christiane_Rode
Level 7 - Community Advisor + Adobe Champion Level 7 - Community Advisor + Adobe Champion
Level 7 - Community Advisor + Adobe Champion
‎07-27-2022 08:09 AM
‎07-27-2022 08:09 AM

Re: Activity count discrepancies between Dashboard, Summary and API responses

Have you checked your smart campaigns relating to program status updates? The donut chart appears to be referencing the number of emails sent, while the summary is referencing program statuses -- two different things. If there are filters in place preventing someone from running through the flow step to update their status to sent, that could be a cause for a discrepancy, and something you may want to check first.

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