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Program Success Best Practices - Once a Success Always a Success

Brian_Law_MKTO
Marketo Employee
Marketo Employee

Recently one of my clients noticed that records were showing up in the program membership tab as a success even though the program status wasn’t a success status. I discovered that the record had reached program status which was success and then the client later changed the status to one which wasn’t a success status. The client didn’t use the 'Change Program Success' flow step and set success to false. Thus, once a record reaches success it will always be a success which will impact your reporting unless you reset success to false.

Example of the program membership tab.

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Channel program statuses.

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Here is the how to the status of records to a non-success status.

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