Important Announcement: Extension Request Form from Cisco for Webex Events for Marketo Customers using Webex Launchpoint Integration Service

Marketo Employee
Marketo Employee

Hi there,

We are reaching out to notify customers about an upcoming change that impacts the Marketo’s Launchpoint Integration service with Cisco Webex (i.e., Webex Events). Cisco is retiring its Webex Events (classic) product from March 31, 2023. After this date, Cisco will be switching its Webex Events customers to Webex Webinars starting April 1, 2023. Cisco has already communicated this message to their customers and Adobe is relaying this message to a broader audience.

Marketo’s Launchpoint Integration with Webex is a connector-based integration with Webex Events (Classic) and does not support Webex Webinars yet. To avoid causing inconvenience to Marketo Engage customers, Adobe and Cisco have decided to provide an extension for the use of Webex Events for Marketo customers for a brief period until the next steps with Launchpoint integration are decided.This is on an individual case basis with an explicit request for extension of Webex Events for Marketo's Launchpoint Integration with Webex.

Action Needed:The Marketo Engage team urges all customers who are using this Launchpoint Integration to fill out the form below to request an extension of the Webex Events. The extension for the usage of Webex Events is provided by Cisco until July 31, 2023.

Cisco Webex Extension Form Link

The last date for filling out this form is March 30, 2023. After this date, no extension will be provided for Webex Events by Cisco.

Please share this information with your team members who manage or use Webex Launchpoint Integration Service for Marketo Engage.

We appreciate your prompt attention. For any questions, please contact Marketo Engage Customer Support at, or through any of the methods listed here.

Kind regards,
The team at Adobe