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Using Program Status as a Choice in a Flow Step

Anonymous
Not applicable

In a flow step, you can add a choice “Program Status is” or “Program Status is not”. When you look at the dropdown options, you will only see program statuses that apply to the program the smart campaign lives within. For example, if the smart campaign is inside of a Live Event program, you will only see the program statuses available for the Live Event channel.

However, people sometimes wonder if this choice applies only to those who have that status within the program or if it applies to anyone who has that status in any program with that same channel. After testing, I confirmed that this only applies to the program that the smart campaign lives within. If you have one individual with Registered status in Program A and one individual with Registered status in Program B, a smart campaign built within Program A will only apply to the first individual; it would not apply to the second individual.

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1316
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6 Comments
Grégoire_Miche2
Level 10

Hi Kristen,

Nice tip.

What happens if the SC is not in a program? Is the flow step skipped as in error or is it ran with the default choice?

-Greg

Anonymous
Not applicable

I wouldn't know, I never do that Try it out and let me know!

Grégoire_Miche2
Level 10

I never do that either, but some of my customers do, whatever I tell them

-Greg

Anonymous
Not applicable

Thank you! I've been worried about the functionality of this and it was on my to-do list to test, so glad you had a chance and made it easier for me!

Anonymous
Not applicable

Thanks for sharing Kristen.  So for practical examples,  you would say this could be useful for Event Program reminders?

Anonymous
Not applicable

Yes, I would use this to send one email to people who attended and a different email to those who didn't show up, for example.