New Features of Dynamic Chat [launched in November 2022]

[Sreekanth_Reddy]

We are excited to announce some important updates released to Dynamic Chat this month that we think you’ll find useful.

Support boolean field types

Now you can sync and capture boolean data type fields into Dynamic Chat from Marketo. In the map-to-response option, you can see the data types along with the field names. When you select a boolean field type, you will see responses Yes or No are auto-populated and the same will be shown to the visitor through the chatbot.

Submit button for info capture card

Customer feedback we received - "When entering data in the chatbot as an end user, it’s not clear you need to press “enter” to submit". Makes sense right? So we added submit button to info capture card

Dialogue used by list

As you might already know you can retarget or run operational campaigns based on visitor engagement with dialogues using the new set of Dynamic Chat triggers and filters in Adobe Marketo Engage. If you have any such campaign running and suddenly someone in the team deletes a dialogue, the campaign will never trigger again. This happens no more! Now when you try to delete a dialogue, you will be automatically shown all the Programs or Staticlists or Smartlists where current dialogue is being used. You can directly click on the links provided to update the campaigns before deleting the dialogue.

Changed default meeting buffer to 30 minutes

We have changed the default buffer between the two meeting slots from 60 minutes to 30 minutes. This means you will now be able to get more meetings booked and also provide more slot options to your customers.

Skip asking for information that you already know

I think nobody likes to give the same information again and again! If you also think so, this feature is for you. In the Stream designer, on the info capture card now you will see an option to either skip or overwrite the value provided by the visitor. By selecting the Skip option, the chatbot will check if you already have the respective lead information and automatically skips to the next card.

Disconnected nodes in a dialogue

All disconnected cards and streams on the stream designer will be automatically highlighted. 😃

Hope you are enjoying using Dynamic Chat, if you have any feedback please write to us dynamicchat @ adobe .com 

[EllenSchwier]

I really like the feature for "Skip asking for information that you already know"! Exciting to start using this one!

[Fianna_van_Dijk]

Agree with Ellen! Major plus! And also, dialogue used by list comes in handy..

[derelict_wombat]

Loving the new features!  The new skip step is going to be a huge help. Can't wait to see what come next. 

[Recho]

Does dynamic chat has option to  click on "close the chat" and chat would end ?

[Sreekanth_Reddy]

@Recho For visitors engaging, they can simply close the chatbot and conversation session gets expired in 24hours. For Live chat where agents engages with visitors, yes there will be a end chat option

[Recho]

@Sreekanth_Reddy  Thank you very much for insights and it makes sense, one query if a user engages with dialogue and leave it without completing for 24 hours and visits again further same dialogue loads it will resolve from beginning if so m assuming we create separate dialogue for such user and have them go through the new flow when they return.

[Sreekanth_Reddy]

@Recho Thats exactly right! If a visitor engaged and dropped or completed a dialogue, same dialogue will not be shown to same visitor again. This is to ensure marketers can design a series of conversations for repeating visitors and drive nurturing through chat

[Recho]

@Sreekanth_Reddy  Thank you for the details and just confirming there is no way to enable dynamic chat for two separate domain (have 2 logo and show the relevant logo based on the domain).  Is. there a payed feature or anything in pipeline just wondering.