Issue
Sometimes email addresses that are CC'd can have emails bounce. This doc describes what to expect in these scenarios.
Solution
Sending Emails
To address is valid, cc address bounces
The email will be sent to the recipient but the cc'ed recipient will not receive it (since the address is invalid).
Nothing in the Marketo UI will communicate that the email to the cc'ed address was undeliverable.
To address bounces, the cc address is valid
The email to the recipient will bounce normally. The cc'ed recipient will still receive a copy of the email.
Nothing in the email sent to the cc'ed recipient will tell them that the To: the address was undeliverable.
To address is valid, cc address is unsubscribed
The email to the recipient will deliver normally. The unsubscribed cc address will not receive the email.
Nothing in the UI will reflect that the cc'ed recipient did not receive the email because of an unsubscribe setting. The cc'ed address will not appear in the Send Email activity under the cc'ed attribute.
Email Delivered
This will not include details of the cc'ed email addresses. There is no log item in the UI to communicate that a CC email was delivered to the recipient or bounced.
Emails in the inbox
The cc'ed person will be in the cc field of the email the lead receives. The links in the email will be tracked for the person in the To: line. If the cc'ed person clicks the links in the email, the 'Click Link' activity will be logged on the lead in the To: address and the cc'ed recipient will be cookied by Munchkin as the person in the To: address.
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