webhook fails to update the result

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webhook fails to update the result

Hi.
i am running webhooks which take the response and update custom fields.
It worked until now and i saw that the fields in the leads were updated succefully,
but now all of a suddon it does not work any more.

I see in the result of the webhook that the result is returned succsfully but for some reason the fields are not updated.
This is what i see in the result of the activity:

Response: {"status":"Pending enrichment","id":447}

The fields status and id are mapped to custom fields but they are not updated.

Any ideas? why this worked and now not even though it seems like it should?
thanks
9 Comments
Anonymous
Not applicable
This seems like some regression. i see there was a new version intalled. so probably something there ruined it.
Any ideas?
Anonymous
Not applicable
Amnon,

We've created a case for you in support, and an Engineer will be in contact regarding this.
Anonymous
Not applicable
It seems like this was fixed. is this correct?
Anonymous
Not applicable
I may have the same problem.  Did this ever get fixed?

Cheers,
Eric
Anonymous
Not applicable
It works for me. there was a regression on some version update but they fixed this.
Though, if the webhook fails - it will not update the field, this is a limitation of the webhookj.
Anonymous
Not applicable
It is not in this case.  the webhook is succeeding but the field in the data record is not being updated.

Another discussion is here:

Webhooks - need help with syntax for parsing the return


Cheers,
Eric
Anonymous
Not applicable
Eric
We have added support for XML namespace parsing in the Aug release.  Please try now
Anonymous
Not applicable
Thanks Raj. Will do Cheers Eric
kh-lschutte
Community Manager
Status changed to: In Production