Sync Error Report Improvement

[Nurture_Ninja]

Current Situation: In Marketo's default sync error reports, some errors display the Marketo ID but lack the Salesforce (SFDC) ID. This omission makes it challenging for users to quickly identify and resolve sync issues, as they must manually search for records using the Marketo ID and then navigate to the corresponding SFDC record.

Proposed Enhancements:

1. Add Marketo ID as a Displayable Field: Include the Marketo ID as a selectable field in the sync error report view. This addition would allow users to easily view the Marketo ID alongside other error details, providing a direct reference point for troubleshooting.

2. Include SFDC ID in Sync Error Report: Enhance the sync error report to include the SFDC ID for records encountering sync errors. By displaying both Marketo and SFDC IDs in the report, users can quickly correlate issues between Marketo and Salesforce without the need for manual cross-referencing.

[Rajkumar_Bommu]

Hi Nuture_Ninja

Same here facing the issue in sync error report , only we can view Marketo id . It is too difficult to fetch the records in Database after exporting the data from sync errors, here i have to do a manual work by creating multiple smartlists using different filters to get the exact records.

It's better to enhance this idea . So that we can work easily on sync errors.

[webtina]

Agreed @Nurture_Ninja and @Rajkumar_Bommu Trying to troubleshoot without these details is incredibly hard. 

[Nurture_Ninja]

Thank you @Rajkumar_Bommu @webtina 

[Ather01]

Thank you for your idea. The Product Management team will evaluate your idea and may follow up with you for more details, if needed.

[Nurture_Ninja]

@Ather01  Thank you!