support ticket

[Anonymous]

It would be nice if the initial email that Marketo sends when coping a group of people, had the original problem attached to the email.  Currently the initial support confirmation email has nothing to say about the problem, so all the people on my cc list have no idea what I am submitting.

[Anonymous]

Great idea, Angela!  I'm copied on multiple support tickets from different sources.  Ability to scan the Marketo support email and understand the issue would really  help us know what to focus on and what is being handled by someone else.

[Cecile_Maindron]

totally agree!

[Kenneth_Law]

That is a great idea Angela.  We'll put it on our short list of support improvements to look at for our customers.  Thank you for taking the time to share your thoughts with us.

[Kenneth_Law]

We wanted to touchbase with everyone following this thread on the solution we are working on. If you are submitting a case through the Support Portal and have contacts listed in the CC box, the case confirmation email that will be sent out will include the Subject and Description provided by the case creator.

Please provide comments and like this post if this is what was envisioned.

[Cecile_Maindron]

yes this is what I want.: to be able to remember what I have submitted and that anybody cced in ticket can see initial request as well.

thanks.