Communication limits are basically useless because all Smart Campaigns ignore them by default. By default, all Smart Campaigns should block non-operational emails once the Communication Limit is reached. Ignoring the Communication Limit should be a special exception. This prevents accidentally over-emailing.
By default, all smart campaigns should block non-operational emails once communication limits are reached. I would like to connect on this at some point this week or early next to get a better understanding of what you are experiencing. Feel free to email me directly fpassantino@marketo.com so that we can figure out a time that works for us to chat.
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