When an idea reaches a critical mass like this one, provide more extensive communication as to why your developers have been unable to surmise this hurdle. When I see an idea like “renaming objects” getting as many votes as it does with only one Marketo employee comment buried in merged versions of the idea (a first half 2012 “maybe”: http://community.marketo.com/MarketoIdeaDetail?id=08750000000HomTAAS ), it makes me think my voice isn’t really going to be heard.
Your customers aren’t children, and we would welcome more technical communication in these forums for why some very popular ideas have yet to be realized.
When an idea reaches a critical mass like this one, provide more extensive communication as to why your developers have been unable to surmise this hurdle. When I see an idea like “renaming objects” getting as many votes as it does with only one Marketo employee comment buried in merged versions of the idea (a first half 2012 “maybe”: http://community.marketo.com/MarketoIdeaDetail?id=08750000000HomTAAS ), it makes me think my voice isn’t really going to be heard.
Your customers aren’t children, and we would welcome more technical communication in these forums for why some very popular ideas have yet to be realized.
I opened a support ticket demanding that Marketo respond to this idea. I heard in our Marketo Success meeting yesterday that this feature is being worked on... so, Marketo, set the status to Working on It and give us a timeline.
Thank you -- if you are coming to the User Summit, be sure to attend my "Customer Love presentation"....there is much much more. I hope this was a nice surprise!
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