Notification for Sync Failures

Notification for Sync Failures

There really should be a way to notify someone if a record sync failed, especially considering Marketo gives up after the first try.

An example of where this is extremely prevalent is for SFDC integration customers who have validation rules setup. Validation rules related to Leads/Contacts are fairly common is SFDC, but they are often setup over time by an admin as they are needed, especially when new custom fields are created. A by-product of this process is that existing database records that were in SFDC don't have values in the required fields, so from the moment a validation rule is setup and going forward, when the record is being edited by a user it won't save unless that required field has a value. Since Marketo needs a SF user login, it is subject to these validation rules.

The example above may want to be documented in the SFDC installation/integration guides as well, since validation rules are not necessarily part of permissions and can apply to an admin user. We had no way of knowing, and luckily we caught this before we launched our first nurture campaign... otherwise thousands of records wouldn't have synced anything. *gulp*

I should add that a sync failed notification would be useful in more cases than the specific example above... API limits for example. I'm sure there are other examples that cause a sync failure.

64 Comments
Michael_Langell
Level 4
Julie G,

Are the errors coming from your smart camapaign in your post on 7/9?  Possible to share that smart list in that campaign?  

Thanks,
Mike
Anonymous
Not applicable
Michael,

These came out of nowhere. First, in my production instance, then in sandbox. It must be a patch or release that Marketo is rolling out. 

They are showing up in my Notifications in Marketo. 

Here is a sample:

0EM50000000SDn1.jpg
Michael_Langell
Level 4
Cool.  Have not gotten any yet which is nice, but will be on the look out.  

-Mike
Anonymous
Not applicable
Does this only apply to Sales Force integrations? Or does the new functionality incorporate SugarCRM sync failures as well?
Anonymous
Not applicable
Cannot believe this idea is still in the pipeline, how much data is going bad behing not having visibility of this.

Let's hope it gets going soon.
Anonymous
Not applicable
Please add this to an upcoming update soon...this caused issues here...
Anonymous
Not applicable

It is sad and ridiculously disappointing that this hasn't been created yet after 4 YEARS?!

Rachel_Egan
Level 7

Are there any updates here? I've seen a lot of threads about this (ideas, discussions, questions, etc.) but no resolution, and some of them are pretty old. I would love an update and to know if there are any workarounds.

Posting here because it has the most upvotes.

Liliana_Cheng1
Level 4

Hey Rachel Egan​, did you ever find a resolution or workaround for this? We experienced a hiccup on our lead forms from a dev update today (internal dev, not Marketo dev) and there is a fix in place but I would like to be alerted if there is another sync failure over the weekend.

Thanks,

Liliana

Rachel_Egan
Level 7

Unfortunately not yet, however I will keep you updated if I do.

Do you sync your entire database to SFDC? If so, you might be able to make a smart list of people who are NOT synced over to SFDC. It would still be manual, but you could then figure out one-by-one why people weren't syncing.