hi,
We have accidently connected a Salesforce sandbox instance to Marketo and it is now NOT possible to rollback.
If there is any rollback steps or help to disconnect Salesforce from Marketo it will be very helpful. Talked to Marketo support and they are saying we need to get a new instance, but that comes with a caveat of lot of issues.
Any Suggestions/product features that can help us to resolve this unwanted Salesforce integration?
Help appreciated.
thanks
-Sree
Getting a new instance will cause these problems which is not desirable at all.
1. Lead Database records, field-level data, and activity history are not copied
2. CRM configuration is reset.
3. Users are not copied.
4. CRM Field Mappings are removed except for standard mappings and must be set during the Field Mapping Stage of CRM sync initialization.
5. RCA (Advanced Report Builder), SEO, ABM (Target Account Manager), and Web Personalization information is not copied. These settings would need to be manually re-established.
6. Program Subscriptions are not copied except Marketo Program Library.
7. Campaign History is not copied. All Smart Campaigns copy deactivated and unscheduled.
8. CNAMEs for Email links and LPs are not copied.
9. All Account-string based properties are modified accordingly.
10. Munchkin ID of the destination instance is preserved.
11. Sales Insight Admin Configuration is reset.
12. Outlook and Gmail plugin licenses are reset.
13. When in doubt all permanent configuration settings which can be done to a Marketo instance are reset to the pre-configuration stage.
14. All existing data in the instance will be destroyed (this includes the lead database)
15. Asset IDs will match the source instance
16. All fields in the source instance will be copied over to the destination instance.
.png)