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Status: Open Ideas Submitted by Anonymous on ‎11-06-2014 05:26 AM
15 Comments (15 New)
Could anyone tell me why my single blasts, only go out to about half the email addresses I add? Also, I have another single blast campaign with about 10 leads and that one won't even go off at all...I've set it to go off the past 2 mornings and it still hasn't gone yet?

Help!?

Jaime
2,369
15 Comments
Dory_Viscoglio
Level 10
Level 10
‎11-06-2014 06:03 AM
‎11-06-2014 06:03 AM
Hi Jaime, without knowing more about the specific email setup, a couple of things I can think of would be if people have already reached the daily/weekly communication limits, or if there's something erroring out in your smart list or flow. Can you better describe any errors that you're seeing, or maybe just the setup of your email?
Anonymous
Not applicable
‎11-06-2014 07:05 AM
‎11-06-2014 07:05 AM
Of course. Below is a screenshot of the details...

I've also set up other single blasts, the same exact way, and they've all gone off on schedule.

Thanks so much for looking into this for me, I'm out of idea's!


0EM50000000SbKO.jpg

Jaime
Dory_Viscoglio
Level 10
Level 10
‎11-06-2014 07:08 AM
‎11-06-2014 07:08 AM
Silly question, but are the 9 email addresses listed in filter #2 also in filter #1's segment? Anytime I see "calculate" in the audience panel, it makes me wary. 
Anonymous
Not applicable
‎11-06-2014 08:55 AM
‎11-06-2014 08:55 AM
They're only in filter #2, filter #1 is just the segment. Your right though, Audience listed as "Calculate" is probably exactly why it won't go...but I'm not sure why it says that...
Dory_Viscoglio
Level 10
Level 10
‎11-06-2014 08:57 AM
‎11-06-2014 08:57 AM
Sorry if my previous question was unclear... are the email addresses that you listed members of the segment?
Anonymous
Not applicable
‎11-06-2014 09:19 AM
‎11-06-2014 09:19 AM
Oh sorry, they actually weren't at first but they've been added this past week so they are now...
Dory_Viscoglio
Level 10
Level 10
‎11-06-2014 09:21 AM
‎11-06-2014 09:21 AM
Hmm. Can you look in any of those 9 contact's activity logs and see if there's a reason why the email send didn't occur? If they should have received it from that campaign, but couldn't for some reason, it should have a line item in the activity log. 
Anonymous
Not applicable
‎11-06-2014 09:35 AM
‎11-06-2014 09:35 AM
Idea 1:
Have you taken a look at your Marketo Campaign Que. This happened to me once, and there was a loop built into the Marketo system that kept the Marketo Que too busy to process any new campaigns.
 
Anonymous
Not applicable
‎11-07-2014 07:39 AM
‎11-07-2014 07:39 AM
How do I get to the Marketo Campaign Que?
Dory_Viscoglio
Level 10
Level 10
‎11-07-2014 07:50 AM
‎11-07-2014 07:50 AM
If you click on Marketing Activities, it's one of the tabs along the top: "Campaign Queue"
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