How communication limit works

How communication limit works

In the official Marketo documentation it says "Per Day is based on the calendar day in the subscription time zone (midnight-midnight)". 

But in reality the communication limit does not refresh mid night and it rather works in a 24 hour window.

For reference : My customer has set a communication limit as 1 email per day. An email was sent at 10 am yesterday and today at 10 am an email is skipped due to communication limit. I tested this briefly and also discussed this with fellow Tier 3 colleagues and  confirmed that the refresh window for communication limit is actually 24 hours and not mid night. 

So when you send an email today at 10 am , make sure send another at 11 am the next day. 

Hope this helps. Also a suggestion to Marketo to update the documentation on this. 



1 Comment
Level 3

Thank you for the headsup Bijessh.