My business could really benefit from a trigger to know when a lead has finished running through a campaign so that the next campaign can kick off. We have a Request Campaign feature to send the lead to another campaign but no way of notifying another campaign that it needs to run for a lead.
Lead fills out a form. Upon filling out the form, a workflow updates the lead record with some tokened information.
A Scoring program starts to run triggered from the form fill.
After the lead is scored, a program-specific SC runs based on the outcome of scoring.
Right now, the only way to do this is to put in wait steps. After the lead fills out the form we update the information then factor in a long wait. In my example, the scoring program goes through many IFs and adds or subtracts from the LEAD SCORE. I can't put a Data Value Changed on LEAD SCORE because I don't know when the scoring program is completed. So we put in a 20 minute wait.
Now, we're experiencing data processing delays when the campaign queue is full. This causes the 20 minute wait to end prior to the scoring completing. As a result, choices are being made based on a score that's not what it will be when the scoring finishes.
What I would like is a "Campaign Is Completed" or a "Return to Campaign" feature. I would like to be able to take a lead through a program specific campaign, send it to an operational campaign, and then (upon completion) finish running the program specific campaign.
Or, have a "Campaign is Completed" trigger. I could add a filter of "Campaign ID Is" so that I know the specific program I want to run.
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