Would love to have an account management structure that we can build a relationship with or have someone at Marketo that treats us like a customer.
We love the Marketo platform and feel that we can use it fairly well but it's still great to have from time-to-time an account management structure that is focused on helping us find success or proper utilization.
Last week I was at Dreamforce and am always blown away by the amount of detail that the Salesforce team knows about our account and how they understand our business challenges. They always do a great job throughout the year working with us. We even have team members from Salesfroce at our office at least once a month. It feels great sometimes to be treated the same or better as a customer versus being a new prospect or qualified lead. We may not have been a significant client for Salesforce out of the gate, but as our relationship has developed, our account size has as well.
I don't believe we need the same amount of attention from Marketo but a few phone calls a year would be a good start. What we are interested in is not tech support, but a relationship that we can build upon. The human side of nurturing.
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