Have you moved to a new company but you want to keep all of your profile info, activity, content, and rewards and points? Great, we can help.
Log into your new Marketo Instance and follow these steps.
Email our Customer Care team at customercare@marketo.com as soon as you get your new community account set up so we can swap your information.
They will need the email address of your old profile as well as the email address of the new profile to which you want your profile info, activity, content, and rewards and points moved.
Important: DO NOT CREATE ANY CONTENT ON YOUR NEW ACCOUNT before we've completed the information swap. Any content you create in the new profile will be lost if you decide you want to swap profiles AFTER the fact.
Please note that we can only SWAP account information from one profile to another. We cannot merge points or profile information from multiple profiles to one profile. So in these cases, we recommend you give us the email associated with the account with the information you'd like to retain and ask that we swap it with the account you'd like to use going forward.
We will notify you when the process is complete through the Customer Care case you have opened.
If you have questions regarding this process, please feel free to post in About Community.
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