Have you been experiencing significant difficulties using the community for the past 2/3 days?

[Grégoire_Miche2]

Hi all,

For about 2/3 days, the community has become difficult to use. Most of the scripts do not load/and or execute on the pages. Very often, some functionalities just do not respond and I have reload the page 3/4 times before it works. Search dialog, discussion or idea creation, adding comments, editing profile, etc... all is impacted.

I have tried various accounts and various Mac and Windows browsers, with the same result.

I have cleansed the browsers history and files, same result...

-Greg

[Dan_Stevens_]

Here's some more Safari interface issues - this one taken from the Ideas home page:

[Anonymous]

Thank you!! Very helpful...

[Dan_Stevens_]

Looks like this issue is affecting all three browsers.  Even Safari started to exhibit all behaviors after I posted my reply above.  I then navigated to another post, hit "reply" and nothing.  I had to manually refresh my browser.  And Safari is the only browser where a manual refresh will help.  FF and Chrome are both completely unusable.

[Josh_Hill13]

I have two other issues, which have been happening more today:

- The select box on the first page of the Discussions list does not work or react unless I refresh the page.

-Sometimes the Reply to Person link just has "javascript void(0)" when I hover.

[Anonymous]

OK> Will relay this info to Jive.

[Anonymous]

I have opened a case and am working with Jive on resolving this issue. We had a release Friday night, so that might be impacting things. Although, I know Josh has had some issues since early last week.

Josh Hill​

Dan Stevens​

Scott

[Grégoire_Miche2]

Hi Scott K. Wilder​,

My own problems have also started before the Friday release. For me at the moment, the community is almost impossible to use. I have to reload each page 3/4 times, they take forever to load and some functionality won't work whatever I do.

-Greg

[Anonymous]

I am working on this issue now..

[Dan_Stevens_]

Are Greg and I the only ones experiencing these issues? 

[Josh_Hill13]

nope! see my reply above.

Scott and I tried a screenshare, but my issues are intermittent and there isn't much commonality other than it happens when I try to reply to a post.

[Grégoire_Miche2]

Hi Scott K. Wilder​

I experience these very same problems with various browsers (Chrome and FF on Mac and Windows 10).

-Greg

[Dan_Stevens_]

I'm experiencing several issues this morning:

• Often times, when an Idea has replies, they don't show - I need to manually refresh my browser
• Several times I've tried to reply to a discussion or idea - nothing happens (using Chrome or Firefox).  I finally got this to work using Safari (or my Windows PC).  I'm currently using Mac OS 10.10.5.
• When clicking on the top menu/navigation bar - nothing happens.

[Dan_Stevens_]

I found two additional issues:

• Unable to copy/paste image into post/reply
• Unable to edit an existing post/reply (window is blank).

[Dan_Stevens_]

All of the links on the right side of the page (Discussions) are inactive as well:

[Dan_Stevens_]

Also, unable to mark a reply as "correct answer" for discussion posts that I initiated.

[Dan_Stevens_]

Looks like the Support Portal is affected as well.  When I click on "My Cases", I'm taken to a blank screen (I should see about 5 active cases).  This happens on all browsers and operating systems.

[Jignesh_Shah]

Dan, Scott-

I agree, there are lots of issues on Safari - I am using the latest 9.0 and Yosemite. I can never click on a link a community updates email and have it open via Safari - it goes into some endless SSO loop. I usually have to copy the link and open them in Firefox.

Loving the community so far, but hope these issues get ironed out.

BTW Scott K. Wilder, is there a way to submit feedback / problem reports about the community to the community managers?

[Anonymous]

Are you have this issue once you are logged in?
Where is the link: Community Updates?

Can you send a screen shot of your problem...

Thanks.

[Jignesh_Shah]

The SSO thing happens when I click on a link, which takes me to the login page and I fill in my credentials and hit login. I see something like "Forwarding to login...." for a few seconds and then a Safari error like the one attached. Hope this helps.

[Anonymous]

Do you know your IP address?

[Anonymous]

You can / post send feedback to us here Community Help and Feedback

If you want to make it private, you can send me a private message via the community (click on the pencil in the top right hand corner and send me a message)

You can also email me at swilder@marketo.com