Emails Distorted Depending on Version of Outlook

[Anonymous]

Does anyone know why, and how to fix, email templates that are coming through distorted in Outlook 2013? For those with older versions of Outlook they come through normally.

[Dan_Stevens_ · Accepted solution]

Are you experiencing this (which isn't based on the version of Outlook, but Windows scaling in Windows 8 and above): Re: Marketo Removing Code for Image Scaling for Outlook at 125%dpi

[Anonymous]

Thank you, Dan! I'm so relieved that it was such as easy fix. I had my computer zoomed in to 125% because I feel like I can never see the tiny writing. Thanks again and have a great weekend!

[Dan_Stevens_]

Hi Kristen Weygandt​ - while there is indeed a fix, Marketo doesn't support the fix just yet.  It basically is stripping out the needed code at the top of the HTML (highlighted in the thread I linked you to).  The fix in Marketo has been delayed to a December of Q1 2016 timeframe.

[Anonymous]

Good to know, thank you.