Comments to support cases are not being sent to those on the Email CC List

[Dan_Stevens_]

When anyone adds comments to an open ticket within the Support portal, it's expected that everyone that's on the "Email CC List" will receive a copy/email notification of it so that they are kept in the loop.  This is not happening.  Is this expected behavior or have we identified a bug?  If the former, then there's no use in adding comments to the ticket via the portal/community - and instead, we should just use the existing email notifications to provide additional comments/feedback for the ticket.

[Anonymous]

Hello Dan,

I'm sorry about the delay; I just spotted your question. Let me check with our developers on this and get back to you next week.

Thanks,

Raul

[Dan_Stevens_]

Raul Fonseca, any update on this?

[Anonymous]

Hi Dan,

We have finally fixed this issue!

Raul

[Dan_Stevens_]

Awesome - thanks Raul!