Cannot access my content.

[Grégoire_Miche2]

Hi Janet,

As of know, it seems to be working well.

-Greg

[Janet_Dulsky]

Greg, the Jive team were able to use your date and time information to narrow a window in the application log. They found some bugs and wondered if you would perform the following steps so they could determine what is causing the error message:

"There are some bugs that I have come across that have to do with the rendering of certain thumbnails when viewing a list of content.  If it is possible, I would like Gregoire to perform the following simple steps.  This will help me narrow down whether or not it is one of those thumbnail issues:

1. Have Gregoire go to Browse - Content | Marketo Marketing Nation Community
2. From there, have him click this:

  3. After that, in a separate tab, have him click the "Your Content" link from his Avatar dropdown.

When he does those steps above, does he still see the error message?"

If you have a chance to follow the above steps, please let me know if you see the error message or not and I will pass the information on to Jive support.

Thank you for all your help.

Janet

[Grégoire_Miche2]

HI Janet,

The screenshots are not showing

-Greg

[Janet_Dulsky]

Oops. Here you go (in the order they should appear in the original copy):

Let me know how it goes, Greg. Thank you!

[Janet_Dulsky]

Greg, I just discovered that Jive has isolated and fixed the bug. You shouldn't have this problem again per their support person.

Have a good weekend.

Janet

[Grégoire_Miche2]

Hi Janet,

Thx

Have a good week-end too.

-Greg

[Grégoire_Miche2]

HI Janet Dulsky

this problem occurred again today, at 12:44 CEST.

-Greg

[Janet_Dulsky]

Grégoire Michel​, I have escalated this issue with Jive support. I hope that will get it solved once and for all.

Thank you.

Janet

[Janet_Dulsky]

Grégoire Michel​, your access to your content should be fixed now. The issue is the same one that is plaguing the Ideas space. Jive is working on a root cause bug fix, but I don't have a date for the bug fix yet. Please let me know if you have problems accessing your content again as I will need to request a manual fix each time.

Thanks for your patience, Janet

[Grégoire_Miche2]

HI Janet,

It's working

Thx

-Greg