Hello Dynamic Chat community!
I'm a UX designer on the DC team and we're looking to improve the Live Chat Performance dashboard. To do this, we want to hear from you - what metrics do you want to see on this dashboard? Please rank the importance of these below. If you think of any not on this list, please feel free to comment those as well.
- Total live chats initiated
- Average chat time
- Average response time
- Missed chats (no agents available, agents available but no response, or system error)
- Completed (closed by agent/visitor)
- Dropped
Some points to consider/guide your thought process:
1) When you come to the Live Chat dashboard, what are you trying to see? What's the first thing you want to check?
2) How do you want to see this information? Chart, table, funnel, something else?
Thank you in advance for your time and feedback! We look forward to hearing from you.
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