HTML Encode Tokens in Emails from latest release broke our emails

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Level 7

HTML Encode Tokens in Emails from latest release broke our emails

Just making sure people are aware this happened so they can fix quickly:

In the latest release, it looks like Marketo pushed a change in Field Management so there is now a "HTML Encode Tokens in Emails" checkbox. When this rolled out, all fields defaulted to CHECKED.

Screen Shot 2017-12-20 at 2.28.40 PM.png


As a result, the text area field we were using to populate dynamic rich text in our email footer was encoded HTML, causing it to show up as though it were plain text:

Screen Shot 2017-12-20 at 1.22.32 PM.png

I'm guessing this is a security improvement intended to help neutralize code injection - but it would have been nice if this had been mentioned in the release notes...

I recommend other users audit what fields they are using in this fashion and make sure this is unchecked in Admin > Field Management.

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6 REPLIES 6
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Level 7

Re: HTML Encode Tokens in Emails from latest release broke our emails

Update on this: it looks like this feature is older, but is supposed to be opt-in? HTML Encode Tokens - Marketo Docs - Product Documentation

We are quite certain we did not enable it. Do others see this feature has been enabled in their instance without opting in to it?

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Level 10 - Community Moderator

Re: HTML Encode Tokens in Emails from latest release broke our emails

HTML Encode Tokens in Emails is a modified setting name. Previously, it was HTML Encode Tokens.

It does appear that the default has changed. You can read about some related behavior here.

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Champion Moderator

Re: HTML Encode Tokens in Emails from latest release broke our emails

why hasn't Marketo asked you to teach Velocity scripting as a break-out of Advanced University Day at Summit, yet!? I can only imagine the gold nuggets we'd take away!

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Level 10 - Community Moderator

Re: HTML Encode Tokens in Emails from latest release broke our emails

why hasn't Marketo asked you to teach Velocity scripting as a break-out of Advanced University Day at Summit, yet!?

One never knows... I'd be happy to. Was playing with putting together an official online course. But man is that a painful exercise!

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Champion Moderator

Re: HTML Encode Tokens in Emails from latest release broke our emails

Shea Cibulsky​ -- make it happen!

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Re: HTML Encode Tokens in Emails from latest release broke our emails

Yes, it has been enabled for all fields in our instance as well, and we didn't enable it. Definitely has caused some issues for us.