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Getting round cookie issues when submitting on clients' behalf

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Anonymous
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Getting round cookie issues when submitting on clients' behalf

Hi there,

Long time lurker, first time asker...

When we run events, our sales teams are in the habit of speaking to their clients over the phone, and when the client confirms they will attend, they offer to fill out the registration form on the contact's behalf (the form is embedded on our site, rather than a landing page). This causes issues when they do it for multiple leads, as although the form action itself completes, the flow steps to register them do not fire, so us Marketers don't know that the client has been registered, and neither does the client, as they never receive the confirmation email.

I'm presuming this is a cookie issue; as a workaround we've been asking the sales teams to submit each registration in a new Incognito window. Has anybody come across this themselves, and how did they get round it? Obviously we don't want to dispense with collecting cookies, but this can get a little frustrating!

Thanks,

Phil

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Level 10 - Community Moderator

Re: Getting round cookie issues when submitting on clients' behalf

This the Referral Form pattern, enabled by creating a form that does not include cookies with the form submission: http://developers.marketo.com/blog/clearing-marketo-tracking-cookie-from-forms-2-0-submission/

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Level 10 - Community Moderator

Re: Getting round cookie issues when submitting on clients' behalf

This the Referral Form pattern, enabled by creating a form that does not include cookies with the form submission: http://developers.marketo.com/blog/clearing-marketo-tracking-cookie-from-forms-2-0-submission/

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Anonymous
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Re: Getting round cookie issues when submitting on clients' behalf

Thanks Sanford, helpful as ever! Any likelihood of being able to make this domain-specific, or is that a silly question?

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Level 10 - Community Moderator

Re: Getting round cookie issues when submitting on clients' behalf

You mean the same LP and same form behave differently based on the current domain (hostname)?

Sure, add a condition like

if (document.location.hostname == "remove.cookies.on.this.domain") {

  // stuff

}

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Anonymous
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Re: Getting round cookie issues when submitting on clients' behalf

Legend. Thanks Sanford.