Justin_Buckner

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Joined the community 24-09-2018

Level 1

Denver, CO

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Communication Limits Issue Impact Update

by Justin_Buckner 07-05-2019

BackgroundThis document provides updated information for customers that were impacted by the Communication Limits issue beginning on June 11, 2019, or June 14, 2019, depending on the data center your instance is in. During this issue, our systems may have inadvertently over tracked the send count pe...

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GoToWebinar Maintenance Impact

by Justin_Buckner 06-19-2019

Overview:GoToWebinar will be conducting scheduled maintenance on Saturday, February 20 from 06:00 AM UTC - 10:00 AM UTC and Sunday, February 21 from 02:00 AM UTC - 06:00 AM UTC. During the maintenance window, users will not be able to start or join GoToMeeting, GoToWebinar, or GoToTraining sessions....

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1261 1 0
Lead Score Data Fix

by Justin_Buckner 06-19-2019

This document provides an overview of the recent lead Change Score issue that impacted a subset of customers across our data centers beginning on June 11, 2019. All customers that were impacted were emailed details of the incident on June 20, 2019. If you are unsure if your instance was impacted, pl...

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Re: Issues with campaign request, not actually requesting in a timely ...

by Justin_Buckner 05-22-2019

Hi Tim,I have looked into your issue and provided the support team handling your case with additional information that may be helpful. They should be reaching out to you soon. Thank you for your continued patience!

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Re: I'm not receiving sample emails

by Justin_Buckner 05-22-2019

Hi Mina,If you are still having this issue after following the steps Bryan highlighted in the previous comment, please have one of your organizations Authorized Contacts open a support case or contact our support team. Also, you can view additional information about sending sample emails in our onli...

Discussions

2445 0 0
Re: Blacklist Remediation Question

by Justin_Buckner 05-22-2019

Hi Zane,The way you have your filter set up is correct! The "between" filter operator captures any date, including and between the two specified dates you list. If you run into any additional problems here, please don't hesitate to contact our support team.

Discussions

1909 0 0
Re: Engagement Program Recipient Time Zone Pause Emails After Initiate...

by Justin_Buckner 05-14-2019

Hi Roy,There is not a way to stop the Recipient Time Zone email send within an engagement program once the emails have already began sending. With a regular email program, however, you an abort it after the program has already started running. I hope this helps!http://docs.marketo.com/display/public...

Discussions

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Munchkin Activities Recording Issue – Trigger Replay Overview

by Justin_Buckner 05-02-2019

This document provides an overview of the recent Munchkin Activities Recording Issue that impacted a subset of customers across our data centers beginning on April 24, 2019. All customers that were impacted were emailed details of the incident on May 1, 2019. If you are unsure if your instance was i...

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