View as Webpage does not work: "Customer does not belong to any POD"

[Marie_Ligier]

Hi,

I've sent myself a test version of an email I've just created, and when I click on the link "view as webpage", the page says:

"Cannot get email content- Customer does not belong to any POD"

Any idea why?!

Thanks,

Marie

[Anonymous]

We're getting this too in all our test emails we've set up with the default "view as web page" link.

Is this a Marketo bug, or are we missing a step somewhere?

Regards,


Adam

[Anonymous]

We just tested it "live" (to a list that only contains my email and a colleagues), and the view in web page option appears to be working fine.

Try the same Marie, and see if that works 🙂

[Marie_Ligier]

It does work!!!
Thank you Adam!

[Anonymous]

Just so everyone is aware, we're working on a fix for this issue now. It only affects test emails, and we hope to have it fixed today.

[Anonymous]

Hey Erik, any news on the fixing of this feature for test emails?

Thanks!

[Anonymous · Accepted solution]

I believe it is fixed (a while ago actually). Are you still seeing it?

[Anonymous]

Hi Erik,

Just wanted to let you know I'm still seeing it. It has not been fixed. Is there an estimated date it will work? I need that link to host our email newsletters on our website.

Thanks!
Melissa

[Anonymous]

That is really weird as I saw something here get fixed. Can you open a support case? They'll get it to engineering for a fix.

[Frederick_Weiss]

This is happening on my account, need this fixed now