1 Reply Latest reply on Mar 26, 2017 1:25 PM by Dan Stevens.

    Send alert to my.token only works with trigger based smart campaigns

    Matthew Varone

      Hi all,


      Humble pie for me. Recently I raised a ticket, as send an alert off a batch campaign to a token email address wasn't working.


      I had not idea that this was not possible so I though I would share in-case anyone searched for a similar problem.


      Support quote
      'In closing, converting that campaign to a trigger will make it so your My Tokens work in alert flow steps.'




      To solve I created a trigger campaign and used the 'campaign is requested'