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Re: What happens to existing landing page URL's when the Domain is updated in Admin?

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Keith_Nyberg2
Level 9 - Champion Alumni

Re: What happens to existing landing page URL's when the Domain is updated in Admin?

Hi Courtney,

Correct! Old landing pages build before the new CNAME domain is switched will revert to the new domain once swapped. Adding your old CNAME as an additional domain should keep your old links active (meaning the LP will be current, but the URL still displays the old CNAME).

Let me know if you have any question or run into any issues.

Sincerely,

Keith Nyberg

TrishVosko_Spea
Level 1

Re: What happens to existing landing page URL's and tracking when the Domain is updated in Admin?

@SanfordWhiteman 

once you change domain will tracking on original non-Marketo company website still work?

 

for example

current domain is "solutions.Acme.com" and we need to change to "solutions.newcompany.com" due to an acquisition, but both corp websites will remain live for another year or so.

 

I understand I need to  make "solutions.Acme.com" an alias so existing Marketo LPs still work but someone on another conversation thread mentioned that if main Marketo LP domain is now a different company domain/website the tracking on original website will no longer work -- meaning Marketo will not longer track clicks and visits to acme.com external site  - only newcompany.com extenal site will be tracked. 

 

is this true? can we still have Marketo track both? couldn't find any documentation

 

thanks!

SanfordWhiteman
Level 10 - Community Moderator

Re: What happens to existing landing page URL's and tracking when the Domain is updated in Admin?

Tracking (i.e. Munchkin) will work fine, but people are tracked separately on each site. (Or more properly: on each private domain, i.e. example.net vs. example.com.) If you're known on one site, that doesn't automatically make you known on the other, since the tracking cookie is not shared across domains. If you're known on both sites, all your web visits go to the Activity Log as hoped.

TrishVosko_Spea
Level 1

Re: What happens to existing landing page URL's and tracking when the Domain is updated in Admin?

thanks @SanfordWhiteman 

so just to clarify

if we change our main LP domain from "solutions.acme.com" to "solutions.newcompany.com" and make the old "solutions.acme.com" an alias and known people in our database visit a page or click on a page on  www.acme.com they will still be tracked (and scored based on our visits webpage scoring smart campaign for www.acme.com). 

 

and then moving forward as new people fill out forms and become known via "solutions.newcompany.com" and then visit www.newcompany.com those visits and clicks will also be tracked?   and if they visit www.acme.com will they also be tracked for those pages as well? or once we make the main domain "solutions.newcompany.com"  will tracking only happen   for newcompany.com?

 

the reason a bit more complicated is that both websites will be live for another year or so so we still need to track and score all the www.acme.com traffic  as we have been.

 

hope this makes sense!

 

Trish

SanfordWhiteman
Level 10 - Community Moderator

Re: What happens to existing landing page URL's and tracking when the Domain is updated in Admin?

I think you're mixing a couple of actions together.

 

But here's the overall reality: a cookie that's available to www.example.net  and pages.example.net (because the cookie was set for the private domain they share, example.net) will never be readable on www.anotherexample.info  nor on pages.anotherexample.info.

 

You could have an existing tracked session on www.example.net,  but when you go (organically) to www.anotherexample.info it's as if you have no Munchkin cookie at all.  You'll get a new, anonymous cookie. Only when you do something self-identifying on www.anotherexample.info will your visit be tracked. Self-identifying = fill out a form, follow a tracked Marketo link.

TrishVosko_Spea
Level 1

Re: What happens to existing landing page URL's and tracking when the Domain is updated in Admin?

Thanks! sorry i am still a bit confused:(

 here is scenario i am thinking of

we change our main LP domain to solutions.widget.com and change current main LP domain to be an alias - solutions. acme.com

New Setup:

LP domain = solutions.widget.com

Alias = solutions.acme.com

 

Alias in place so older LP still work (per another comment you replied to in community)

 

New Marketo LPs now solutions.widget.com

 

Scenario:

someone fills out form on new LP or embedded form (either solutions.widget.com or embedded form on either www.acme.com or www.widget.com)  so now identified and part of our Marketo database. We assume that if they then visit pages on widget.com they will be tracked per normal but if they visit pages on acme.com will they be tracked. also is our assumption that if form embedded on www.acme.com they will be identified normally correcty or will we no longer be able to embed forms on www.acme.com?

 

since acme.com and widget.com have different munchkins we are trying to figure out if we can have tracking happen on both sites.

 

and what happens if existing known people (from when LP domain was solutions.acme.com now go to pages on www.acme.com will they still be tracked or will that be broken due to LP domain change. 

 

For us the overall issue is: if we change main LP domain to solutions.widget.com from solutions.acme.com what will happen in terms of tracking with previously known people (when main LP domain was solutions.acme.com) and what will happen in terms of tracking for net new people (when main LP domain is now solutions.widget.com)

 

we are basically trying to use our Marketo instance to still use www.acme.com as our main site and to embed forms on for another 6 months-1 year before total transition to www.widget.com. is this even possible? 

 

thanks so much! Support hasn't been able to help me with this many details which is why I reached out to you since you also have a user's perspective. 

SanfordWhiteman
Level 10 - Community Moderator

Re: What happens to existing landing page URL's and tracking when the Domain is updated in Admin?


we change our main LP domain to solutions.widget.com and change current main LP domain to be an alias - solutions.acme.com

New Setup:

LP domain = solutions.widget.com

Alias = solutions.acme.com

 

Alias in place so older LP still work (per another comment you replied to in community)

 

New Marketo LPs now solutions.widget.com

 

Scenario:

someone fills out form on new LP or embedded form (either solutions.widget.com or embedded form on either www.acme.com or www.widget.com)  so now identified and part of our Marketo database. We assume that if they then visit pages on widget.com they will be tracked per normal but if they visit pages on acme.com will they be tracked.

Cookies are never accessible across private suffixes.

 

Consider a cookie set on the page solutions.example.com/mypage.html.

 

Option A: The cookie may be set for the full current domain (solutions.example.com). In this case, all other pages under solutions.example.com can read and write it, but neither (a) pages at the parent example.com nor (b) pages under another subdomain of example.com like blog.example.com nor (c) pages under any other domain on the internet can access the cookie.

 

Option B: The cookie may be set for the shortest private suffix, which is example.com. In this case, all other pages under solutions.example.com can read and write it. In addition, pages directly under example.com, like example.com/aboutus.html, and pages under any other subdomain of example.com, like blog.example.com/trishsblog.html can access the cookie. However, pages under any other private domain on in the internet, like another.example.info or yetanother.example.test cannot access the cookie.

 

There's no Option C: You can't make a cookie set at or under example.com accessible at or under example.info. You can only manipulate which levels under example.com can access it, you can't break out into someone else's domain (even if your company happens to have purchased both domains, from a browser security standpoint this doesn't matter, they are never taken as a single domain).

 

So if someone fills out a form at or under example.com, that same cookie will be visible and associated with the same lead at solutions.example.com (or vice versa) if you use Option B above. (Munchkin attempts to use Option B by default.)

 

But on another.example.info there (a) is no cookie at all until they visit there and (b) the cookie that's created when they first visit will be anonymous, until separate action is taken to associate it.

 


and what happens if existing known people (from when LP domain was solutions.acme.com now go to pages on www.acme.com will they still be tracked or will that be broken due to LP domain change. 

Existing associated cookies will remain associated.

 

Marketo does not care if you have 10 different associated cookies under 10 different domain suffixes. Every activity in each of those Munchkin sessions will be tracked. But there's no communication between domains, each one must be separately associated.

 


For us the overall issue is: if we change main LP domain to solutions.widget.com from solutions.acme.com what will happen in terms of tracking with previously known people (when main LP domain was solutions.acme.com) and what will happen in terms of tracking for net new people (when main LP domain is now solutions.widget.com)

If a person has an associated cookie on solutions.example.com that cookie remains in the browser.* But it's only used on example.com.

 

On or under example.info, the cookie simply does not exist. So the person will start out with a new, anonymous cookie. If you can get them to click a tracked link to solutions.example.info or fill out a form on www.example.info, then that new cookie will be associated. Until then, if they just happen to be redirected to solutions.example.info when browsing the web, they'll be anonymous on example.info.

 


we are basically trying to use our Marketo instance to still use www.acme.com as our main site and to embed forms on for another 6 months-1 year before total transition to www.widget.com. is this even possible? 

Of course, it's completely possible, but you can't magically have people who were known on Domain A be known on Domain B. If you can get an associated cookie on both domains, they'll both be tracked.

 

 

 

* until the browser removes it due to inactivity, which is defined differently based on browser vendor, or it expires