Email Bounced Soft With Details 'Empty address: []'

A document by KCS Integration on behalf of Leo Baltazar on Aug 6, 2019Last modified by Roxann McGlumphy on Aug 9, 2019
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Issue Description
An email was sent to leads but immediately returned an 'Email Bounced Soft' Activity Type with the Activity Details stating: 'Details: Empty address: []'

Issue Resolution
This is due to a token used in the 'From Address' Field in the Email editor that does not have a valid value or valid default value.

For example: {{lead.Partner Email:default=edit me}}
The Record's field value for 'Partner Email' is Empty.

As there is no value for the record the token would use the default value 'edit me' which is not a valid value. A valid value must be an email string format such as mark@eto.com


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