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Overview
Your Premier Support entitlement has been enhanced with a Premier Success Team. Now, your Named Support Engineer is part of a 5-member Premier Success Team whose members work in concert to provide a full range of complementary skills. All your Premier support features remain intact (Mentoring Sessions, Accelerated SLAs, etc), but now your Named Support Engineer will be backed by a focused team of Premier Support Engineers to deliver world-class support tailored to meet the needs of your account.
Benefits
Each team is led by two Lead Support Engineers, and aided by three Premier Support Engineers. With a larger team, your engineers can specialize in specific knowledge areas, and we can connect you with our most senior engineers for your half-yearly instance reviews and mentor sessions. This will help to increase case resolution speed, decrease escalations, and elevate your overall support experience.
Your Team
Bethany Sweet, Senior Technical Support Engineer Bethany has been with Marketo Support since 2015. She Specializes in Deliverability & Microsoft Dynamics CRM, and letting Brian get out of line In her free time Bethany participates in tabletop gaming and going outside | |
Dietrich Struble, Senior Technical Support Engineer Dietrich has been with Marketo Support since 2014, and Premiere Support since 2016. Marketo Certified, he specializes in Deliverability and keeping Brian in line In his free time, Dietrich enjoys PC gaming and gardening | |
Brian Burks, Technical Support Engineer Brian has been with Marketo since 2017, and specializes API, Coding, and fierceness In his free time Brian participates in tabletop gaming and staying indoors | |
Tamar Borneman, Technical Support Engineer Tamar has been with Marketo since 2016. She specializes in RTP and is MCE Certifiable In her free time Tamar participates in tabletop gaming and staying indoors | |
Gio Alvarez, Associate Technical Support Engineer Gio has been with Marketo since 2017 and is a native of Texas. In his free time Gio participates in tabletop gaming and staying indoors. |
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