Included in this article
Your Premier Support entitlement has been enhanced with a Premier Success Team. Now, your Named Support Engineer is part of a 5-member Premier Success Team whose members work in concert to provide a full range of complementary skills. All your Premier support features remain intact (Mentoring Sessions, Accelerated SLAs, etc), but now your Named Support Engineer will be backed by a focused team of Premier Support Engineers to deliver world-class support tailored to meet the needs of your account.
Each team is led by two Lead Support Engineers, and aided by three Premier Support Engineers. With a larger team, your engineers can specialize in specific knowledge areas, and we can connect you with our most senior engineers for your half-yearly instance reviews and mentor sessions. This will help to increase case resolution speed, decrease escalations, and elevate your overall support experience.
Bethany Sweet, Senior Technical Support Engineer
Bethany has been with Marketo Support since 2015. She Specializes in Deliverability & Microsoft Dynamics CRM, and letting Brian get out of line
In her free time Bethany participates in tabletop gaming and going outside
Dietrich Struble, Senior Technical Support Engineer
Dietrich has been with Marketo Support since 2014, and Premiere Support since 2016. Marketo Certified, he specializes in Deliverability and keeping Brian in line
In his free time, Dietrich enjoys PC gaming and gardening
Brian Burks, Technical Support Engineer
Brian has been with Marketo since 2017, and specializes API, Coding, and fierceness
In his free time Brian participates in tabletop gaming and staying indoors
Tamar Borneman, Technical Support Engineer
Tamar has been with Marketo since 2016. She specializes in RTP and is MCE Certifiable
In her free time Tamar participates in tabletop gaming and staying indoors
Gio Alvarez, Associate Technical Support Engineer
Gio has been with Marketo since 2017 and is a native of Texas.
In his free time Gio participates in tabletop gaming and staying indoors.