Cannot Add an Anonymous Lead to a Program

A document by on behalf of ae12e993d860a7e9570dcb0d68d6850a4e0f02c8 on Aug 4, 2017Last modified by Vishal Sharma on Jun 26, 2018
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Issue Description
An anonymous lead triggers a Smart Campaign that includes a Change Program Status flow step.  Instead of adding the anonymous lead to the program, you get an error, "Cannot add an anonymous lead to a program."


Issue Resolution
Anonymous leads can not be added to programs, but they can trigger Smart Campaigns that include a Visits Web Page trigger.  If you want to capture these anonymous leads and add them to the program once they become known, add the following to your campaign.

  • A "Lead is Created" trigger - this trigger will fire when the anonymous lead becomes known.
  • A "Visited Web Page" filter with the specific page you are looking for.

You may wish to add a Date of Activity constrain to the "Visited Web Page" filter if you do not want leads that visited the page too long ago to be added to the program.

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