My Dynamic Fields Won't Fill Out! Why?

Document created by ae62894732ee375e2e65caad6432572f7700caf5 on Jul 26, 2017
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Dynamic fields will only work when you're using a template. Individual one-off emails that you write won't fill these out.

There are 3 types of dynamic fields you will see with ToutApp. These fields include Basic, Custom, and Salesforce. Basic and Custom both look to pull information from ToutApp.com. If the information does not exist in ToutApp.com the fields will be blank. Salesforce fields pull information from Salesforce.com.

 

Troubleshooting Salesforce Fields

 

Salesforce Fields: eg {{sfdc_account_name}}

  • Double-check that it's properly hooked up with Tout. Head over to the Settings page and then click "Manage" next to your CRM.

 

Troubleshooting Basic and Custom Fields

 

ToutApp Basic Fields: eg {{company}}

ToutApp Custom Fields: eg {{custom_field_favorite_movie}}

  • You'll need to have the corresponding field saved for your contact in the Relationships page for our dynamic field to reference. For example, if you're sending an email to Mary and using the {{company}} field but her contact record doesn't list a company, we won't be able to fill that out.

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