Email Program Fails to Send Emails

A document by 1507095077414__vishals@grazitti.com on behalf of Roxann McGlumphy on Jun 6, 2017Last modified by Michelle Malkasian on Jun 6, 2017
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Issue Description

An email program fails to send emails to a large number of leads/people in the Smart List.

 

Issue Resolution
Sometimes leads/people in your Email Program's Smart List will be skipped in the email send because they already reached their daily/weekly communication limit.

 

You can confirm if this has occurred by following these steps:

  1. Open your Email Program.
  2. Change your view to Control Panel.
  3. Click on View Results in the top left panel to see a list of all activities attributed to the email program.
  4. Click on Filter > Custom.
  5. Select the Send Email box.
  6. Click the Apply button.
  7. Scroll to the bottom of the list. If the leads/people have been skipped due to communication limits, you will see that a large number of leads/people listed as "Skipped Lead already used up Daily/Weekly communication limit."

 

You can check or adjust your Communication Limits in the Admin panel of your Marketo instance.

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