Marketo Live Chat Support

Version 19

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    Overview

    Marketo's Live Chat offers a great way to get the help you need. Chat live with Marketo experts and we’ll answer your questions, point you to detailed support resources, or open a support case. Our Live Chat Support feature is a convenient way to connect with us.

     

    Live Chat Availability

    Marketo Live Chat is available around the clock during the week on a 24x5 schedule, excluding regional holidays. Access to Live Chat depends on your support level as shown below:

     

    Online

    Business

    Premier

    Elite

    Support Portal

    X

    X

    X

    X

    Live Chat

    X

    X

    X

    X

    Phone

     

    X

    X

    X

     

     

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    Starting a Live Chat Session

    Your Authorized Support Contacts can start a Live Chat session by visiting the Support Portal at support.marketo.com. Locate and click the Live Chat link or button to initiate a chat session. If you do not see this panel in the Support Portal, you may not be an Authorized Support Contact. Please contact your Marketo admin to manage your authorized contacts.

     

    Chat Support Icon.jpg

     

    Where to Locate the Live Chat Button

    The live chat option will appear on the Support and Products pages in the Community and will also show up in the Case Connector when logging a case online.

     

    Support

    Support Page with widget.jpg

     

     

    Products 

    Product Page with widget.jpg

     

     

    The chat option will also show up in the Case Connector when submitting a new case online.

    Chat in CaseConnector NEW.jpg

     

     

    Additional Questions

    Have additional questions about Live Chat or other support features?  Please feel free to contact us at support@marketo.com.

     

    Want to upgrade your Service level? Please contact your Marketo Account Manager.