Troubleshooting Web Personalization (RTP) - Content Analytics: Content Discovery Doesn't Work

Document created by Mike Reynolds Employee on Apr 25, 2016Last modified by Mike Reynolds Employee on Aug 24, 2016
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Overview

 

If you notice that RTP is not tracking clicks to your Content Discovery pages, there are a few troubleshooting steps you can take.

 

Check Tag and Content Discovery are On

 

    Go to Account Settings

 

RTP - Go to account settings.png

 

     Check Tag and Content Discovery

 

RTP image.png

 

"Tag" and "Content Discovery" must both be enabled for Content Discovery to work. Follow this article if you are having issues with your RTP tag or want to verify that it is working correctly.

 

Check Content Patterns

 

     In Account Settings, go to the Content tab

 

RTP - Go to content tab.png

 

Check that the URLs entered in the Create Content Patterns section match the URLs you wish to use with Content Discovery

 

RTP - Content Patterns.png

 

RTP - Content discovery url note.PNG

 

Verify Content Discovery is Working

 

Once you've made changes the Content Discovery setup, visit any page in the Create Content Patterns section. If the Content Discovery is working, visiting the page should increase the click count and capture you as the visitor. To check if this worked the way that it should, after visiting the website you should:

 

     Go to the Visitors page under Analytics

 

RTP - Go to visitors.png

 

Use the search tool in the visitor database and search for the URL that you visited. It should return a list of visits to that site with your most recent visit at the top. If the Content Discovery is working correctly, the visitor database should have tracked your visit and it should appear among the list.

 

RTP - Visitors page.png

 

Check to make sure the time stamp matches the time you visited the page. The time stamp can be found under the Visitor Information section after clicking on the visitor.

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