Changing Your Primary CNAME

Version 3

    If you ever need to change your CNAME there are a few things you should consider.

    Old Links

    In order to ensure that old links sent out via email are not broken, you should:

    1. Remove the old CNAME
    2. Setup your new primary CNAME
    3. Add the old one back in as a domain alias.

    You can use Add Additional Landing Page CNAMEs for detailed instructions on adding a secondary CNAME. This will allow all old links to still be functional.

    Cookies

    Our recommendation is to change the sub-domain so that cookies can be shared. If you change the top level domain itself, the cookies cannot be shared and every lead would have to re-introduce itself to the new domain by either clicking on a link in an email or filling out a form.

    Same top level domain

    go.mycompany.com > info.mycompany.com

    Good! Cookies are shared.

    Different top level domains

    go.mycompany.com > go.mynewcompany.com

    Bad! Cookies are not shared.