Kim, I'd definitely suggest she try again in about 10 minutes (depending how long your sync takes). It does sound like the lead just hasn't synced yet.1 of 1 people found this helpful
Dory is correct, the batch sync hasn't yet had a chance to pull the record into Marketo, so there's no marketo-side record to add to the campaign.
I have someone in the field asking about this again -- says that the leads he is adding are not new. Any other ideas?
I am having this same issue as well. None of the leads in the Salesforce campaign are new, and all of them have been synced to marketo already, which is apparent by their membership to the marketo program that created the SFDC campaign and synced the leads that appear in the report to the SFDC campaign itself.
This is a pretty big headache, anyone uncovered a way to resolve this error?
1 of 1 people found this helpful
My guess would be that your MSI configuration is incorrect. Take a look at the appropriate setup guide and follow the instructions to reconfigure your MSI in SFDC.
Enterprise/Unlimited Edition : Configure Marketo Sales Insight in Salesforce Enterprise/Unlimited - Marketo Docs - Product Docs
Failing either of those, I would open a support ticket.
I ran into this same issue. My guess is your MSI config is just fine, and you're dealing with a marketo/Salesforce latency issue like I was. The issue when I ran into this, was due to the "Change Program Status" flow step. If you have an SFDC campaign synced, Salesforce is triggering marketo to make a change to the lead/contact record in marketo's DB, which then needs to sync back to the SFDC campaign so the appropriate campaign status is set. Not an ideal situation.
One way to resolve this issue is to batch change program statuses every night instead of triggering the change alongside any other flow steps you have in place after the "campaign is requested" trigger.
Campaign is Requested + Any of your other filters
Add to Engagement Program (or whatever your desired action is)
Add to (Static) List
(schedule to run at midnight every night)
Was Added to (Static) List
Change program status
Worked like a charm for me. Hope this helps!