Dan Stevens.


Discussion created by Dan Stevens. Expert on Mar 17, 2017
Latest reply on Mar 20, 2017 by Grégoire Michel

If you have a question/issue regarding any of the product related features of Marketo, STOP, and head over to the appropriate section of the community called PRODUCTS & SUPPORT (Products).  There is a specific space called "PRODUCT DISCUSSIONS" for these types of discussions.



This is where the majority of the members of the community - especially many of the experts/champions - "hang out" to help/assist others with their questions/challenges.  Meaning, you will have a much greater chance of having your question seen and answered.


PRODUCTS & SUPPORT > COMMUNITY HELP & FEEDBACK is for getting assistance (or providing feedback) for the community platform in general (not Marketo product related) - for example "I just changed jobs - how can I have my old profile merged with my new profile?).  There are a couple other areas of the community that lead to this same confusion (MARKETING CENTRAL > MARKETING DISCUSSIONS).


Hope this helps and saves us from constantly reminding users (mainly new users who aren't familiar with the community) to move their question to the appropriate section/space of the community.  We're not trying to be rude - we simply want to direct you the most appropriate place within the community to help you get your questions answered as quickly (and accurately) as possible.  And, of course, allow others to benefit from this as well.


You might also find these resources useful (thanks Grégoire Michel and Josh Hill):

Getting the most of the community when you have a Marketo question

How to be a Good Marketo Nation Citizen