AnsweredAssumed Answered

Improper Total Success calculation (based on success metrics) in the Marketo program.

Question asked by 335fca40c61f2cd9fb9099643328d8544027e08c on Mar 15, 2016
Latest reply on Mar 15, 2016 by Grégoire Michel

Hi All,

 

For the Program type Operational, we have the following statuses (in progression)

 

Ignored

Opened

Clicked

Logged In (is a success status)

Registered (is a success status)

Job Posted (is a success status)

Closed Won (is a success status)

 

As per my basic knowledge, Success should be an addition of Logged In, Registered, Job Posted and Closed Won.

However, for one of my programs these are the numbers:

 

Logged In = 0

Registered = 0

Job Posted = 2006

Closed Won = 594

 

Based on the above numbers, my Success number should have been 2600; but unfortunately 2416 is what my Success number keeps showing. I have tried refreshing the page/report numerous times but the number just does not change.

 

My prime concern is, this total success number calculation is working fine for all other programs with Type: Operational but for one program.

 

I have attached a screenshot of my program summary as well.

 

It would be great if you people can help me out with this.

 

Thanks !

 

Regards,

Prabash.

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