5 Replies Latest reply on May 17, 2016 10:15 AM by Kay Louie

    Trouble with inboud email logging (Email add-in for Gmail)

    Chris Vandermarel

      I'm working with support on this but wanted to throw it out to the community to see if anyone has encountered anything similar.

       

      Last week we rolled out MSI and the email add-in to our sales org. All of them use gmail in Chrome/Gmail so that's how they're using the email add-in. It's working beautifully for all of them except for one. This one user can track/log his sent email, but received emails he wants to log are getting the error: "Unable to log with Marketo". I'm really stumped as to why. We tried a complete revoke of the licence, re-issue, and complete reinstall to no avail. I'm unsure about whether anything else could be interfering. A particular version of Chrome doesn't work?