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SOLVED

Have you been experiencing significant difficulties using the community for the past 2/3 days?

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Grégoire_Miche2
Level 10
Level 10
‎10-18-2015 10:32 AM
‎10-18-2015 10:32 AM

Have you been experiencing significant difficulties using the community for the past 2/3 days?

Hi all,

For about 2/3 days, the community has become difficult to use. Most of the scripts do not load/and or execute on the pages. Very often, some functionalities just do not respond and I have reload the page 3/4 times before it works. Search dialog, discussion or idea creation, adding comments, editing profile, etc... all is impacted.

I have tried various accounts and various Mac and Windows browsers, with the same result.

I have cleansed the browsers history and files, same result...

-Greg

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1 ACCEPTED SOLUTION

Accepted Solutions
Anonymous
Not applicable
‎11-03-2015 08:28 AM
‎11-03-2015 08:28 AM

Re: Have you been experiencing significant difficulties using the community for the past 2/3 days?

Unless I hear any objections, I am going to move this treat to my archive.... We can start a new one if you are still experiencing issues. Not trying to hide the past. Just focus on the present and future... Also, I created this form for future site issues: Community Website Issues

Just want an easier way to track things. Thank you for all your help! As I mentioned to Dan Stevens​ this am, we are still testing out a number of things to get the performance up to snuff....

View solution in original post

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68 REPLIES 68
Grégoire_Miche2
Level 10
Level 10
‎10-18-2015 11:03 AM
‎10-18-2015 11:03 AM

Re: Are you experiencing a lot of difficulties using the community since a couple of days?

Scott K. Wilder​, Liz Courter​,

FYI.

-Greg

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2,277
Josh_Hill13
Level 10 - Champion Alumni
Level 10 - Champion Alumni
‎10-19-2015 07:55 AM
‎10-19-2015 07:55 AM

Re: Have you been experiencing significant difficulties using the community for the past 2/3 days?

I have asked Scott to look into something related where on random occasions, the reply box does not load properly. This continues to happen, at least in Chrome.

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2,277
Anonymous
Not applicable
‎10-22-2015 09:44 AM
‎10-22-2015 09:44 AM

Re: Have you been experiencing significant difficulties using the community for the past 2/3 days?

Happens all the time for me in Firefox. I often go to Chrome to get it to work.

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2,277
Dan_Stevens_
Level 10 - Champion Alumni
Level 10 - Champion Alumni
‎10-19-2015 07:59 AM
‎10-19-2015 07:59 AM

Re: Have you been experiencing significant difficulties using the community for the past 2/3 days?

I'm experiencing several issues this morning:

  • Often times, when an Idea has replies, they don't show - I need to manually refresh my browser
  • Several times I've tried to reply to a discussion or idea - nothing happens (using Chrome or Firefox).  I finally got this to work using Safari (or my Windows PC).  I'm currently using Mac OS 10.10.5.
  • When clicking on the top menu/navigation bar - nothing happens.
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2,277
Dan_Stevens_
Level 10 - Champion Alumni
Level 10 - Champion Alumni
‎10-19-2015 08:03 AM
‎10-19-2015 08:03 AM

Re: Have you been experiencing significant difficulties using the community for the past 2/3 days?

I'll also add that I try not to have to use Safari in the community as there are several interface issues - for example:

interface.png

2,277
Dan_Stevens_
Level 10 - Champion Alumni
Level 10 - Champion Alumni
‎10-19-2015 08:04 AM
‎10-19-2015 08:04 AM

Re: Have you been experiencing significant difficulties using the community for the past 2/3 days?

I found two additional issues:

  • Unable to copy/paste image into post/reply
  • Unable to edit an existing post/reply (window is blank).
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2,277
Anonymous
Not applicable
‎10-19-2015 08:15 AM
‎10-19-2015 08:15 AM

Re: Have you been experiencing significant difficulties using the community for the past 2/3 days?

Which version of Safari are you using? Latest?

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2,277
Dan_Stevens_
Level 10 - Champion Alumni
Level 10 - Champion Alumni
‎10-19-2015 08:21 AM
‎10-19-2015 08:21 AM

Re: Have you been experiencing significant difficulties using the community for the past 2/3 days?

Yes, latest (ver. 9.0 (10601.1.56.2).  In fact, when trying to reply here (using Safari), nothing happened.  I needed to shut it down and restart.

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2,277
Dan_Stevens_
Level 10 - Champion Alumni
Level 10 - Champion Alumni
‎10-19-2015 08:40 AM
‎10-19-2015 08:40 AM

Re: Have you been experiencing significant difficulties using the community for the past 2/3 days?

Looks like the Support Portal is affected as well.  When I click on "My Cases", I'm taken to a blank screen (I should see about 5 active cases).  This happens on all browsers and operating systems.

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