3 Replies Latest reply on Apr 17, 2015 2:00 PM by Pierce Ujjainwalla

    Bug with imported responsive email template

      Long shot, but has anyone else used the EM - Droplet v1 responsive email template?

      There's a bug with the last 3 smaller articles I can't figure out how to fix.

      When I edit one of them, Marketo adds a <P> tag in the editable content area, which messes up all the formating in Outlook, like the first article below:

      0EM50000000RI7k

      And worse still, when I re-open the email in Email Designer, this is what I get! The content area is replicated on top of the images, as non-editable content.

      0EM50000000RI7p

      Spooky eh?

      Is there a way I can prevent Marketo from adding the <P> tag?
        • Re: Bug with imported responsive email template

               Hi Nadia,

               Welcome to emails in Marketo ;)

               I can't see the screenshots you've posted, but the answer is no - unless you edit the HTML and don't use the WYSIWYG editor. As a basic rule, responsive templates should always be edited in code in Marketo, unless you spend the time to really lock them down in a way that Marketo can't add damaging paragraphs and spans to everything.

               Bigger clients generally make templates per email (including all copy and imagery), import that, and use it (no edits). I find that smaller clients generally steer clear of responsive design in emails for this very reason.

               Marketo are in the process of building new responsive-friendly landing page and email editors, so I'm told - which will be amazing.

          • Re: Bug with imported responsive email template
            Alok Ramsisaria
                 It is a default functionality of the editor to wrap the text in the <p> tags. However, the issue that you are facing is not due to the <p> tags.
                  
                 We have tested the same template after the content changes and its looks fine on MS Outlook. (screenshot below).
            0EM50000000RI8s

                 There might be chances that while editing the content, you might have left any open or closed HTML tag.
                 I would suggest that you create a new email using the same template and edit the content only in HTML code view and not in the visual view.
                  
                 Hope this will help you.
                  
            • Re: Bug with imported responsive email template
              Pierce Ujjainwalla
              Hey Guys,

              I'd like to introduce you to Knak. Knak is a new way for Marketo Marketers to create beautiful responsive Marketo templates, that just work.

              We built Knak for marketers, most of whom do not know how to code. With Knak, you can quickly and easily create a fully responsive email (and landing page - coming soon) with your company colors, logo and social links.

              From there you can bring the code into Marketo, where it will just work in Marketo's WYSIWYG editor.

              We'd encourage you to give it a shot. Your first template is free: www.knak.io