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I woudl recommend that you call Support so that they can troubleshoot this issue.
I ran into this issue with one of my clients. The survey monkey URLs need to have the mktNoTrack class added to the link. Follow this article here: http://community.marketo.com/MarketoArticle?id=kA050000000KyqCCAS
Using the mktNoTrack class will disable tracking for that link. I just did a test though, and it looks like if you use a url shortener like bit.ly, the survey monkey link will work like normal. I am not sure why survey monkey links don't work with Marketo tracking. Perhaps Marketo can weigh in?
FYI I have contacted support and there was an identified bug during the time frame my colleague promoted the surveymonkey link. Issue should be fixed now.
@ Kenny Buckles: thanks for the tip re- url shortener