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Why Marketo doesn't stop sync?

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Anonymous
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Why Marketo doesn't stop sync?

Hello,

I tried to integrate Marketo and Salesforce, and got some errors. So I pushed "Disable Sync" button on Marketo to stop sync, but when it turned out, Marketo kept syncing. They sent some new leads yeasterday(Nov 14) and today(Nov 15) from Marketo to Salesforce.
Even though, Marketo doesn't show the "Last Sinced" time correctly: It still says [Last Synced Nov 08 2013... Failed].

I would like to know:

Is it proper behaviour of Marketo to continue syncing to SFDC after you pushed "Disable Sync" button?
Why Marketo doesn't update "Last Synced" time?

I wonder if it's a bug or not.

Here's a capture of my admin page.0EM50000000RDbb.jpg


Thank you for your time,

 

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Anonymous
Not applicable

Re: Why Marketo doesn't stop sync?

The screen shot displays coherent information: the sync is disabled and the last sync was few days ago.

I can have a look on the error log and progress log just to give you peace of mind everything is working as intended.

Please let me know the customer name, it that is to keep private, open a support case with that information.

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Anonymous
Not applicable

Re: Why Marketo doesn't stop sync?

The screen shot displays coherent information: the sync is disabled and the last sync was few days ago.

I can have a look on the error log and progress log just to give you peace of mind everything is working as intended.

Please let me know the customer name, it that is to keep private, open a support case with that information.

View solution in original post

Anonymous
Not applicable

Re: Why Marketo doesn't stop sync?

Hello bgomes,

Thanks a lot for your help.
I opened a support case. hope we'll figure out everything soon.