Wait step not triggering

[Anonymous]

Hi

I'm trying to set up a campaign where I send one email, wait 3 days and if that email remains unopened send another email, wait 5 days and if the first and second email remain unopen send third email.

I have tested and the second email is delivered but the third email does not trigger.

I have tried many variations to the flow to get it to trigger but have not been able to get it to send.

I can't identify where I'm going wrong.

Any advice would be appreciated.

Kellie

[Dory_Viscoglio · Accepted solution]

Have you reviewed the log of the person running through this test campaign? Are they hitting daily communication limits?

[Anonymous]

It is probably communication limits, either that or they are opening either the first or second email.

Can you expand your flow steps so we can see the logic?

[Anonymous]

Hi Dory,

Thanks for your response, you were right, they were hitting daily communication limits. Once that was changed the wait triggers worked.

Kellie

[Dory_Viscoglio]

Great. It's also helpful if you mark an answer as correct when someone has solved an issue so that others know that the question has a resolution. Thanks!