Wait Step Issue

Anonymous · ‎08-03-2017

I'm running into a issue with a campaign wait step. The campaign runs on the 15th each month (scheduled), then sends an email and waits 30 days before calling a second campaign. The issue is even though more than 30 days have passed, members seem to be stuck in the wait step permanently and the campaign never calls the second campaign. Does anyone have any ideas what I might be doing wrong here?

Dashboard view

Here are the flow steps (Smartlist references the Chronic Non-Responders/Unengaged smartlist built into Marketo)

And the campaign that is called. (filters to make sure the member is still part of the non-responder list and has not opened the email sent) No members have passed into this campaign.

Trevor_Parsell · ‎08-03-2017

Hey Devraj,

That makes sense. My thinking was that the "Request Campaign" flow step may not show up as initiated if the lead is disqualified from the campaign being requested but I confirmed that is not the case.

I agree with you that this is related to adjustments made to flow steps after the campaign was launched. When a flow step is added to a campaign with wait steps, there may be similar issues to what happens when a flow step is deleted:

Delete a Flow Step - Marketo Docs - Product Docs

View solution in original post