Hi Everyone,
I'm having a bit of trouble with my smart campaign, specifically I have a ton of Leads stuck in a wait step, and I can't quite figure out how to fix it.
Originally, I created this program because we had a large list of Leads and wanted to randomly send out communications to a certain amount per day (ie we had a list of 10,000 and wanted to send to 100 of them per day). Therefore, I set up a program with the following components:
Static List (titled, "Segementation List")
Smart Campaign 1-
Smart List
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Filter: Member of List - Lead in "Segementation List"
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Flow
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Send Email
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Choice 1: Random Sample is X % - Email is Email 1
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X changes depending how many Leads are left in the segementation list. I created a decay formula in Excel and manually change it every couple of days so (approx) the same amount of Leads are sent emails per day.
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Default Choice: Do Nothing
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Schedule
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Each Lead can run through the flow every time
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Repeats every weekday at 6 am
Smart Campaign 2-
Smart List
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Filter: Was Sent Email - Email is "Email 1"
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Flow
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Remove from List
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List Name: Segementation List
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Wait
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Until: 7 Days, must end on Mon-Fri at 6 am
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Send Email
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Schedule
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Each Lead can run through the flow once
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Repeats every weekday at 7 am
Everything works great (the right amount of Leads are sent Email 1 and are being removed from the Segmentation List) until the wait step. None of my Leads are being sent Email 2 despite the fact that I started the campaign a week ago. The first batch of Leads have been in the wait step for over 7 days now. My only thought is that since it's a recurring campaign, it's waiting until all Leads, not just batches of them, have been in the wait step for 7 days before sending Email 2.
Does anyone know where my logic is failing? Any help or thoughts is greatly appreciated.
-Conor